Marketing & Attribution · Reputation CenterNew
Every install becomes a review.
The install completes, the request goes out, and the review comes back to one inbox already linked to the job that earned it. Replies are drafted for you and posted only after a person approves them. No gating, no steering, no scraping.
Built by dealers. 30+ years in the trade.
Windows
Reputation Center · Reviews
3 awaiting reply
Dana E.
Google · 2h ago
Crew showed up when they said they would, the new windows look fantastic, and they left the place cleaner than they found it. Would hire again.
Drafted reply
Not postedThank you, Dana. Mike and the crew take a lot of pride in leaving a home the way they found it, and we are glad the new windows are already earning their keep. Enjoy the quiet.
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Install completed · request approved
Review request sent by SMS · Ellis residence
From finished install to posted review
The best time to ask is the day the crew leaves. The request is ready before anyone has to remember to send it.
The install completes
Install completion is the trigger. A review request is drafted against that specific project: the customer, the destination, the channel, the schedule and the copy.
A person approves the request
Nothing goes out on its own. Someone on your team reviews the draft and explicitly approves it, or changes the channel and the wording first.
Sent the way the homeowner prefers
Email, SMS, a QR code the crew leaves behind, an NFC tap card, or a prompt inside the homeowner portal. Every customer gets the same public link.
The review lands, already linked
When the review posts, it shows up in your inbox with a rating, sentiment, urgency and the matching project attached, so you know exactly which job earned it.
Your reputation, run from one place
One inbox across every source
Google Business Profile, Facebook and Instagram, Yelp and WindowEdge’s own review wall. Each review carries a rating, sentiment, urgency and the matching project.
An AI-drafted reply you approve
The owner reply is drafted for you, in your voice, referencing the job. A person edits it and explicitly approves it before anything posts. There is no auto-reply.
Requests grounded in a real project
Every request is tied to a completed project. Customer, destination, channel, schedule and copy are set per request, and approval is explicit.
Sent five ways
Email, SMS, QR code, NFC tap card or the homeowner portal. Pick the channel that fits the homeowner, not the one that fits the software.
A public review wall per dealer
Your own review wall, under your brand, collecting the reviews you have earned. Featured reviews can carry a "See this project" link to the Project Map story behind them.
Analytics that point at the work
Rating distribution, response rate, request conversion, source mix and the share of reviews linked to Project Map proof. Numbers that trace back to installs.
Six tabs. Nothing hiding in a spreadsheet.
The Reputation Center is laid out the way the work happens: see where you stand, answer what came in, send what is due, prepare what is worth sharing, manage the sources, and read the numbers.
- Every review linked to the project that earned it
- Requests that exist only because an install completed
- Approval on every reply and every request, by a person
- A public review wall with "See this project" links to Project Map stories
Inside the Reputation Center
Overview
Where the rating stands and what needs a reply today.
Reviews
Every review across every source, with the project behind it.
Requests
Each request grounded in a completed install, awaiting approval or sent.
Social posts
Featured reviews prepared for your channels, always as drafts.
Sources
The connected profiles and imports feeding the inbox.
Analytics
Rating, response rate, request conversion and source mix.
Reviews you can stand behind
A reputation built on shortcuts is a liability. These rules are built in, not bolted on.
No gating, no steering
Every customer gets the same public link. Unhappy homeowners are never routed to a private form while happy ones are sent to Google.
No unattended posting
Replies and requests are drafted, then edited and explicitly approved by a person. Nothing goes public on a timer.
No scraping
Sources connect by OAuth or API key, or import by feed or CSV. WindowEdge never scrapes a review site.
Connected sources
- By OAuth
- Google Business Profile, Facebook, Instagram
- By API key
- Yelp
- By feed or CSV import
- GuildQuality, Podium, Birdeye, Angi, HomeAdvisor, Houzz, BBB, and others
Bring the reviews you already earned on other platforms with you. They land in the same inbox and the same analytics.
Analytics tab
Rating distribution
How many 5s, 4s, 3s and below, by source.
Response rate
The share of reviews that got an approved owner reply.
Request conversion
Requests sent against reviews received, by channel.
Source mix
Where the reviews are coming from over time.
Linked to proof
The share of reviews tied to a Project Map story.
Numbers that trace back to installs
Because every review is linked to a project, the analytics are about your work, not just your listing. See which channel of request actually converts, how quickly your team replies, and how much of your reputation is backed by Before and After proof on the Project Map.
Featured reviews on your public review wall can carry a "See this project" link straight to the story behind them.
Questions dealers ask
What triggers a review request?
Install completion. When a project finishes, a request is drafted against that project with the customer, destination, channel, schedule and copy filled in. A person approves it before it is sent.
Does the AI post replies on its own?
No. The owner reply is drafted for you, but a person edits it and explicitly approves it before anything posts. Nothing goes public without that approval.
Do you gate reviews or route unhappy customers somewhere private?
No. There is no review gating and no sentiment steering. Every customer gets the same public link. Unhappy customers are worth hearing from, and gating puts your listings at risk.
Which review sources connect?
Google Business Profile, Facebook and Instagram connect by OAuth. Yelp connects by API key. Reviews from GuildQuality, Podium, Birdeye, Angi, HomeAdvisor, Houzz, BBB and others come in by feed or CSV import. WindowEdge never scrapes.
How do requests reach the homeowner?
By email, SMS, a QR code, an NFC tap card or a prompt inside the homeowner portal. The channel is chosen per request.
What does the review wall show?
A public wall of your reviews under your brand. Featured reviews can include a "See this project" link that opens the matching Project Map story with its Before and After photos.
Outcomes this drives
Turn last month's installs into this month's reviews
See the Reputation Center in a 20-minute demo. Bring your Google Business Profile and we will show you the inbox with your own reviews in it.
Built by dealers. 30+ years in the trade.