Privacy Policy
Last updated: August 19, 2026
1. Introduction
WindowEdge ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered business automation platform and related services.
This policy covers two groups. The first is our customers: the home improvement businesses that license the WindowEdge platform, and their staff. The second is website visitors, including homeowners who chat with the WindowEdge web chat widget on this site or on a customer's site. Section 12 explains how the web chat widget works, what it records, and who can see it.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you provide directly to us, including:
- Name and contact information (email address, phone number, mailing address)
- Business information (company name, role, industry details)
- Account credentials (username and password)
- Payment information (processed securely through third-party payment processors)
- Communications you send to us
2.2 Business Data
When you use our platform, we process business data including:
- Homeowner information you input into our CRM system
- Lead and sales data
- Quote and estimate information
- Product catalogs and pricing data
- Business analytics and performance metrics
2.3 Usage Information
We automatically collect information about your use of our services:
- Device information (IP address, browser type, operating system)
- Usage patterns and feature interactions
- Log data and analytics
- Cookies and similar tracking technologies
2.4 Web Chat Conversations
Our web chat widget runs on this website and on the websites of businesses that license it. When you send a message through the widget, we record:
- The messages you send and the replies the AI agent sends
- Contact and project details you choose to provide in the chat, such as your name, phone number, email address, service address, and what you are looking for
- The page you were on, the page that referred you, and campaign parameters in the web address (for example utm_source or gclid)
- Your browser user agent and an irreversible hash of your IP address, used for rate limiting and abuse prevention
- A randomly generated visitor identifier stored in your browser, so a returning conversation can be resumed
A conversation record is created when you send your first message. Opening the widget without sending anything records only the anonymous visitor identifier and session.
3. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Generate automated replies in web chat, and screen conversations for abuse and safety
- Follow up on requests you make in a chat, including scheduling, confirming, rescheduling, or canceling an appointment
- Develop new features and services
- Monitor and analyze trends and usage
- Detect, prevent, and address technical issues
- Protect against fraudulent or illegal activity
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information:
- With your consent: When you explicitly agree to sharing
- Service providers: With trusted third parties who assist in operating our platform, including cloud hosting, communications providers, and the AI model providers that generate web chat and messaging replies
- The business whose website you chatted on: Web chat transcripts, along with any contact and project details you provide, are available to the business operating that website
- Legal requirements: When required by law or to protect rights and safety
- Business transfers: In connection with a merger, acquisition, or sale of assets
- Aggregated data: We may share anonymized, aggregated data that cannot identify you
5. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security audits and assessments
- Access controls and authentication measures
- Employee training on data protection
- Incident response procedures
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When determining retention periods, we consider:
- The duration of our relationship with you
- Legal and regulatory requirements
- Our legitimate business interests
7. Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information (subject to legal obligations)
- Portability: Request your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Restriction: Request restricted processing of your information
To exercise these rights, please contact us at privacy@windowedge.ai.
8. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will promptly delete the information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.
10. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to:
- Know what personal information is collected
- Know whether personal information is sold or disclosed
- Say no to the sale of personal information
- Access personal information
- Equal service and price, even if you exercise your privacy rights
11. Google User Data and Limited Use
WindowEdge connects to Google services only when you explicitly authorize it, and only to deliver features you have asked for. The Google APIs we request access to, and what we do with each:
- Google Ads: read the list of ad accounts you can access so you can choose one, and upload your offline conversions into the account you select.
- Google Analytics: read property and data stream details to identify the Analytics property matching your Measurement ID. This access is read only.
- Google Calendar: list your calendars so you can choose one, and create or update appointment events on the calendar you select.
- Google Meet: create meeting links for the virtual appointments you schedule.
WindowEdge uses artificial intelligence to operate its scheduling, messaging, and quoting features. Google user data is never used to build those models. We do not use, transfer, or sell Google user data, whether raw, aggregated, or derived, to create, train, or improve any foundational or generalized artificial intelligence or machine learning model.
The use of raw or derived user data received from Workspace APIs will adhere to the Google User Data Policy, including the Limited Use requirements.
WindowEdge's use and transfer of information received from Google APIs to any other app adheres to the Google API Services User Data Policy, including the Limited Use requirements. Google user data is used only to provide the features described above. It is not sold, and it is not shared with third parties except service providers that process it on our behalf under equivalent restrictions.
12. Web Chat Widget
12.1 Where the widget runs, and who is responsible
We operate the web chat widget on this website. We also license it to home improvement businesses, where it runs on their websites under their branding. When you chat on a licensed business's site, that business decides why the conversation happens and how the information is used, and we process the conversation on their behalf as their service provider under our agreement with them. Requests about a conversation held on a business's website are best directed to that business. You can also write to privacy@windowedge.ai and we will pass the request on.
12.2 You are talking to an AI agent
Chats are answered by an automated AI agent, not a person, unless a staff member joins the conversation. The widget identifies itself as an AI assistant. Your messages, together with the instructions the business has configured, are sent to our AI model providers to generate each reply and to classify the conversation for abuse, safety, and off-topic content.
Our AI providers process this content to serve our request under terms that prohibit using it to train their general models. We do not sell chat content. Staff at the business can read the full transcript, join the conversation, and receive notifications about it.
12.3 What the widget stores in your browser
- A random visitor identifier, so a conversation can be resumed if you come back
- A session flag, so the widget does not reopen itself repeatedly during one visit
- Where the site also runs WindowEdge marketing tracking, a first touch attribution record kept for 90 days
The widget also reads our _we_vid visitor cookie when that site has already set one, so a chat can be connected to the visit that led to it. Clearing your browser storage for the site removes these values and disconnects you from the earlier conversation. The widget does not need to load at all if you use a content blocker, and the rest of the site works without it.
12.4 Bot protection
We use Cloudflare Turnstile to distinguish people from automated abuse. Turnstile receives your IP address and browser signals in order to run that check.
12.5 Follow up messages
If you provide a phone number or email address in a chat, we and the business may use it to follow up about your request, including to confirm, reschedule, or cancel an appointment. You can stop text messages at any time by replying STOP, and you can ask the business to remove your contact details.
12.6 Please do not send sensitive information
Do not enter payment card numbers, government identification numbers, health information, or passwords into the chat. The agent will never ask for them. If you send something you did not mean to, ask us or the business to delete the message.
12.7 Retention and your choices
Chat transcripts and the details listed in Section 2.4 are retained on the terms set out in Section 6, and the rights in Section 7 apply to them. To request access to or deletion of a conversation, contact the business whose website you chatted on, or write to privacy@windowedge.ai.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the revised policy.
14. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at: