Homeowner experience
Homeowners who always know what happens next
Give every homeowner a live window into their project, and give your office its day back.
The problem
Window and door projects run for weeks, and silence is what homeowners hate most. Every gap in communication becomes an inbound call your office has to field, an anxious customer, and eventually a lukewarm review. Your team spends hours a day answering the same question: where is my project?
The WindowEdge answer
WindowEdge improves homeowner communication by making the project visible and the answers instant. Every customer gets a branded Homeowner Portal where they can track live project status, review and sign their quote, read documents and warranty information, and message their rep.
Project OS pushes automatic updates at every stage, from signed to measured to ordered to scheduled to installed, so homeowners hear from you before they wonder. AI service agents answer inbound questions and service requests instantly, around the clock.
After appointments and installs, Survey Agents check in, capture honest sentiment, and flag an unhappy homeowner to your team before it becomes a public review. The result is dramatically fewer status calls into your office and customers who feel taken care of the entire way.
How WindowEdge delivers it
Homeowner Portal
A branded portal where homeowners track status, sign quotes, read documents and warranty info, and message their rep.
Project OS
Automatic status updates at every project stage, so homeowners hear from you before they have to ask.
AI Sales Agents
Service agents answer homeowner questions and service requests instantly, any hour, without tying up your office.
Survey Agents
Post-appointment and post-install check-ins that capture real sentiment and flag unhappy customers before a bad review happens.
What you get
- Every homeowner gets live project status under your brand, not a phone queue
- Automatic updates at every stage cut "where is my project" calls dramatically
- Questions and service requests get instant answers, 24 hours a day
- Unhappy customers are flagged to your team before they post a review
Questions dealers ask
What can homeowners do in the portal?
Track their project schedule and status in real time, review and e-sign quotes, view documents and warranty information, ask questions, and message their rep. It is all under your brand, so the experience feels like yours, not a third-party tool.
Does this actually reduce inbound call volume?
Yes, and it is one of the most immediate effects dealers notice. Most inbound calls during a project are status checks. When homeowners can see status themselves and get proactive updates, those calls largely disappear, and your office gets its day back.
How do Survey Agents protect our reviews?
After every appointment and install, an agent texts the homeowner and captures how it really went. Positive experiences can be guided toward public reviews. Negative sentiment triggers an immediate alert so your team can make it right privately, before it shows up on Google.
Is the portal branded to our company?
Yes. Your logo, your colors, your company. Homeowners experience it as your customer portal, which builds trust in your brand rather than someone else’s.
See homeowner experience on your own numbers
A 20-minute demo, no slides, no pressure. Bring your real call volume and we will show you exactly how this works for your business.