Monitored
Marketing Website
Public website, campaign pages, and content availability.
SERVICE STATUS
WindowEdge Status
Availability, maintenance notices, and customer-facing incident updates for the WindowEdge platform.
Canonical Page
status.windowedge.ai
Detection
Independent checks run against customer entry points and critical service paths.
Triage
Staff alerts fire as soon as a monitor or dependency signal crosses the incident threshold.
Communication
Public incidents are posted when customer workflows are materially affected.
Resolution
Updates continue until service is restored and the incident is closed.
Platform Components
What We Monitor
Components are named by customer workflow so public incidents stay clear without exposing private vendor or infrastructure details.
Monitored
Console Application
Primary WindowEdge workspace for staff and operators.
Monitored
Homeowner Portal
Homeowner-facing project, quote, and appointment surfaces.
Monitored
Platform API
Core application APIs, business workflows, and integrations.
Monitored
Platform Infrastructure
Hosting, networking, and regional runtime availability.
Monitored
SMS/Text Messaging Automation
Automated customer messaging, delivery, and inbound handling.
Monitored
Voice Agent Infrastructure
Voice agent calling, call routing, and post-call processing.
Monitored
AI Response Layer
AI reasoning, response generation, and document understanding.
Monitored
Data and Authentication
Database, login, storage, and account isolation services.
Monitored
File and Media Processing
Quote files, photos, parsing, and background processing.
Monitoring Model
Synthetic Checks and Staff Alerts
We combine synthetic checks, health endpoints, dependency signals, and log-based alerts so customer-impacting problems are visible quickly and routed to the right staff channel.
AreaSignalPurpose
WebsitePublic page loadCustomer availability
ConsoleApplication page loadStaff workflow availability
Homeowner PortalHealth endpoint and page loadHomeowner workflow availability
Platform APIHealth endpoint and JSON contractCore workflow availability
Platform ServicesSynthetic service checks and provider signalsMessaging, voice, and AI response availability
Background WorkScheduled job and log-based alertsQuote, file, and follow-up processing
Incident Updates
Subscribe to Platform Notifications
The live status page supports customer subscriptions for incident updates and maintenance notices.