Terms of Service
Last updated: August 1, 2025
1. Agreement to Terms
By accessing or using the WindowEdge platform and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access our Services.
2. Description of Services
WindowEdge provides an AI-powered business automation platform specifically designed for window and door dealers. Our Services include:
- AI Agents for automated homeowner engagement
- Quote system for instant estimating
- Homeowner Relationship Management (CRM) tools
- Analytics and reporting features
- Integration capabilities with third-party services
3. Account Registration and Security
3.1 Account Creation
To use our Services, you must:
- Provide accurate, current, and complete information
- Maintain and promptly update your account information
- Be at least 18 years old or the age of majority in your jurisdiction
- Have the authority to bind your company if registering on behalf of an entity
3.2 Account Security
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
4. Acceptable Use
You agree NOT to:
- Use the Services for any illegal or unauthorized purpose
- Violate any laws in your jurisdiction
- Transmit viruses, malware, or malicious code
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt the Services or servers
- Collect or harvest user data without permission
- Use the Services to send spam or unsolicited communications
- Impersonate another person or entity
- Sell or transfer your account to another party
5. Subscription and Payment
5.1 Pricing
Our Services are offered on a subscription basis with pricing as specified on our website or in your service agreement. Prices are subject to change with 30 days' notice.
5.2 Billing
- Subscriptions are billed in advance on a monthly or annual basis
- You authorize us to charge your payment method for all applicable fees
- All fees are non-refundable except as required by law or as explicitly stated
5.3 Free Trials
We may offer free trials. At the end of the trial period, your account will be charged unless you cancel before the trial ends.
6. Intellectual Property Rights
6.1 Our Property
The Services and all related content, features, and functionality are owned by WindowEdge and are protected by copyright, trademark, and other intellectual property laws.
6.2 Your Content
You retain ownership of content you submit to the Services. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display your content as necessary to provide the Services.
6.3 Feedback
Any feedback, suggestions, or ideas you provide about our Services may be used by us without any obligation to you.
7. Privacy and Data Protection
Your use of our Services is also governed by our Privacy Policy. By using the Services, you consent to our collection and use of information as described in the Privacy Policy.
8. Service Level Agreement
8.1 Availability
We strive to maintain 99.9% uptime for our Services, excluding scheduled maintenance.
8.2 Support
We provide customer support during business hours (9 AM - 6 PM PST, Monday-Friday) via email and phone. Priority support may be available for certain subscription tiers.
9. Disclaimers and Limitations of Liability
9.1 Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
9.2 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WINDOWEDGE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.
10. Indemnification
You agree to indemnify and hold harmless WindowEdge, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:
- Your use of the Services
- Your violation of these Terms
- Your violation of any rights of another party
- Your content or data
11. Termination
11.1 By You
You may terminate your account at any time through your account settings or by contacting customer support. Termination does not entitle you to any refunds unless required by law.
11.2 By Us
We may suspend or terminate your account immediately for:
- Violation of these Terms
- Non-payment of fees
- Suspected fraudulent or illegal activity
- Extended period of inactivity
11.3 Effect of Termination
Upon termination, your right to use the Services will immediately cease. We may delete your data after a reasonable period following termination.
12. Modifications to Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Services. Your continued use after changes constitutes acceptance of the modified Terms.
13. Governing Law and Dispute Resolution
13.1 Governing Law
These Terms are governed by the laws of the State of Washington, without regard to conflict of law provisions.
13.2 Arbitration
Any disputes arising from these Terms or the Services shall be resolved through binding arbitration in accordance with the American Arbitration Association rules, except where prohibited by law.
13.3 Class Action Waiver
You agree to resolve disputes with us on an individual basis and waive any right to participate in class actions.
14. General Provisions
14.1 Entire Agreement
These Terms constitute the entire agreement between you and WindowEdge regarding the Services.
14.2 Severability
If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force.
14.3 Waiver
Our failure to enforce any right or provision is not a waiver of that right or provision.
14.4 Assignment
You may not assign or transfer these Terms without our written consent. We may assign our rights without restriction.
15. Contact Information
For questions about these Terms, please contact us at: