Acceptable Use Policy

Version 1.0 | Last updated: March 2026

1. Purpose and Scope

This Acceptable Use Policy ("AUP") governs the use of the WindowEdge AI platform and all associated services by dealers and their authorized staff ("Customer," "you," or "your"). This includes the Dealer CRM (console.windowedge.ai), AI Voice Agents, AI SMS Agents, Quoting and Measurement tools, and the Homeowner Portal (my.windowedge.ai), collectively referred to as the "Service."

This AUP is incorporated into and forms part of the WindowEdge AI Terms of Service. By using the Service, you agree to comply with this AUP. Capitalized terms not defined here have the meanings given in the Terms of Service.

The Service is available to dealers operating in the United States and Canada.

2. Permitted Use

You may use the Service solely for lawful business purposes related to your window and door dealership, including:

Managing homeowner leads, contacts, and customer relationships through the Dealer CRM
Using AI voice and SMS agents to respond to inbound homeowner inquiries, qualify leads, and schedule in-home sales appointments
Creating, delivering, and managing quotes and product proposals for homeowners
Providing homeowners access to project status and communications through the Homeowner Portal
Analyzing business performance, call quality, and conversion metrics through the platform's reporting tools
Integrating the Service with your existing business systems via the WindowEdge AI API, consistent with the API documentation

3. Prohibited Uses

You may not use the Service, or permit any authorized user or third party to use the Service, in any of the following ways:

3.1 Unlawful Activity

For any purpose that violates applicable federal, state, provincial, or local law or regulation, including telecommunications law, consumer protection law, and privacy law
To engage in, facilitate, or promote any activity that is fraudulent, deceptive, defamatory, or otherwise tortious
To transmit or store content that is unlawful, obscene, threatening, or harassing

3.2 Communications Law Violations

To initiate outbound AI voice calls or SMS messages to individuals who have not provided valid, documented consent as required by the Telephone Consumer Protection Act (TCPA), Canada's Anti-Spam Legislation (CASL), or any other applicable telecommunications law
To contact any individual who has submitted an opt-out request or who appears on a Do-Not-Call registry, in violation of applicable law
To circumvent, disable, or interfere with the platform's built-in opt-out processing mechanisms (including STOP keyword handling for SMS and opt-out detection for voice calls)
To re-enroll or re-contact an opted-out individual without a new, lawful basis for contact
To send unsolicited commercial messages (spam) of any kind
To transmit messages at volumes or frequencies that violate applicable messaging carrier guidelines or regulations

3.3 Consumer Deception

To instruct, configure, or attempt to cause any AI voice or SMS agent to falsely claim to be a human being when directly and sincerely asked by a consumer whether they are speaking with a human or an AI
To use the Service to engage in deceptive marketing practices, false advertising, or misrepresentation of your business, products, or services
To impersonate any person, business, or entity that you do not have authority to represent

3.4 Data Misuse

To submit Personal Data of individuals to the Service without a lawful basis for doing so, including submitting contact data without the appropriate consent required for the intended communications
To submit Personal Data of individuals under 18 years of age
To use data accessed through the Service for any purpose other than operating your window and door dealership business
To sell, license, transfer, or otherwise share data obtained through the Service (including homeowner contact information and call recordings) with any third party not authorized under your dealership's own privacy disclosures and applicable law
To attempt to access, extract, or use the data of any other WindowEdge AI customer

3.5 Platform Integrity

To attempt to gain unauthorized access to any part of the Service, its underlying infrastructure, or any other customer's account or data
To probe, scan, or test the vulnerability of the Service or any related systems without WindowEdge AI's prior written authorization
To introduce malware, viruses, or any malicious code into the Service
To interfere with, disrupt, or degrade the availability or performance of the Service for other customers
To use automated tools (bots, scrapers, crawlers) to access the Service in ways not authorized by the API documentation
To reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying algorithms of the Service
To use the Service to benchmark or evaluate its capabilities for the purpose of developing a competing product or service
To resell, sublicense, or provide access to the Service to any third party not authorized under your subscription agreement

3.6 Account Security

To share account credentials with individuals not authorized as users under your subscription
To create multiple accounts to circumvent usage limits or access controls
To attempt to bypass, disable, or circumvent any authentication or access control mechanism of the Service

4. Customer Responsibilities

4.1 Consent Management

You are solely responsible for obtaining all required consents from homeowners and other contacts before submitting their information to the Service or initiating AI-powered communications on their behalf. This includes complying with all requirements of the TCPA (United States) and CASL (Canada), as applicable to your business operations.

WindowEdge AI provides consent tracking features to help you maintain accurate records, but the obligation to obtain valid consent rests entirely with you.

4.2 Authorized Users

You are responsible for all activity that occurs under your account, including activity by your authorized staff. You must ensure that all authorized users are aware of and comply with this AUP. You must promptly revoke access for any user who leaves your organization or whose access is no longer appropriate.

4.3 Accurate Information

You must provide accurate and complete information when registering for and using the Service, including accurate contact and consent data submitted for homeowner records.

4.4 Compliance with Platform Documentation

You must configure and use the Service in accordance with WindowEdge AI's documentation, onboarding guidance, and any applicable compliance notices provided by WindowEdge AI. Failure to follow documented configuration requirements (for example, required call recording disclosures in two-party consent states) may create legal exposure for your business.

4.5 Call Recording Disclosures

You are responsible for ensuring that appropriate call recording disclosures are configured in your AI voice agent settings consistent with the laws of the states or provinces in which your customers are located. WindowEdge AI provides configurable disclosure prompts to support compliance; you are responsible for enabling and maintaining them correctly.

4.6 Reporting Violations

If you become aware of any use of the Service that violates this AUP -- whether by your own staff or by a third party -- you must report it promptly to security@windowedge.ai.

5. Consequences of Violations

WindowEdge AI reserves the right, at its sole discretion, to take any of the following actions in response to a violation or suspected violation of this AUP:

Issue a written warning and require corrective action within a specified timeframe
Temporarily suspend access to the Service or specific features
Terminate the Agreement and your access to the Service, consistent with Section 13.3 of the Terms of Service
Report violations to applicable regulatory authorities or law enforcement where required by law or where WindowEdge AI determines it is appropriate to do so
Pursue any other remedies available under the Agreement or applicable law

The severity of the response will be commensurate with the nature, scope, and impact of the violation. WindowEdge AI will use good faith judgment in determining the appropriate course of action and will generally seek to notify Customer prior to taking action except where immediate action is necessary to protect the integrity of the Service, the rights of other customers, or consumers.

Nothing in this Section limits WindowEdge AI's rights under the Terms of Service or applicable law.

6. Modifications

WindowEdge AI may update this AUP from time to time to reflect changes in the Service, applicable law, or industry standards. WindowEdge AI will provide at least 30 days' written notice of material changes. Your continued use of the Service after the effective date of any update constitutes your acceptance of the revised AUP.

7. Contact

For questions about this AUP, to report a suspected violation, or to request clarification on a specific use case:

WindowEdge AI

Email:legal@windowedge.ai

Security issues:security@windowedge.ai

Privacy issues:privacy@windowedge.ai

This Acceptable Use Policy is incorporated into and governed by the WindowEdge AI Terms of Service.

Governing law: State of Washington, USA.

Last updated: March 2026 -- v1.0