Terms of Service

Last updated: August 1, 2025

1. Agreement to Terms

By accessing or using the WindowEdge platform and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access our Services.

2. Description of Services

WindowEdge provides an AI-powered business automation platform specifically designed for window and door dealers. Our Services include:

AI Agents for automated homeowner engagement
Quote system for instant estimating
Homeowner Relationship Management (CRM) tools
Analytics and reporting features
Integration capabilities with third-party services

3. Account Registration and Security

3.1 Account Creation

To use our Services, you must:

Provide accurate, current, and complete information
Maintain and promptly update your account information
Be at least 18 years old or the age of majority in your jurisdiction
Have the authority to bind your company if registering on behalf of an entity

3.2 Account Security

You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized use

4. Acceptable Use

You agree NOT to:

Use the Services for any illegal or unauthorized purpose
Violate any laws in your jurisdiction
Transmit viruses, malware, or malicious code
Attempt to gain unauthorized access to our systems
Interfere with or disrupt the Services or servers
Collect or harvest user data without permission
Use the Services to send spam or unsolicited communications
Impersonate another person or entity
Sell or transfer your account to another party

5. Subscription and Payment

5.1 Pricing

Our Services are offered on a subscription basis with pricing as specified on our website or in your service agreement. Prices are subject to change with 30 days' notice.

5.2 Billing

Subscriptions are billed in advance on a monthly or annual basis
You authorize us to charge your payment method for all applicable fees
All fees are non-refundable except as required by law or as explicitly stated

5.3 Free Trials

We may offer free trials. At the end of the trial period, your account will be charged unless you cancel before the trial ends.

6. Intellectual Property Rights

6.1 Our Property

The Services and all related content, features, and functionality are owned by WindowEdge and are protected by copyright, trademark, and other intellectual property laws.

6.2 Your Content

You retain ownership of content you submit to the Services. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display your content as necessary to provide the Services.

6.3 Feedback

Any feedback, suggestions, or ideas you provide about our Services may be used by us without any obligation to you.

7. Privacy and Data Protection

Your use of our Services is also governed by our Privacy Policy. By using the Services, you consent to our collection and use of information as described in the Privacy Policy.

8. Service Level Agreement

8.1 Availability

We strive to maintain 99.9% uptime for our Services, excluding scheduled maintenance.

8.2 Support

We provide customer support during business hours (9 AM - 6 PM PST, Monday-Friday) via email and phone. Priority support may be available for certain subscription tiers.

9. Disclaimers and Limitations of Liability

9.1 Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WINDOWEDGE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify and hold harmless WindowEdge, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

Your use of the Services
Your violation of these Terms
Your violation of any rights of another party
Your content or data

11. Termination

11.1 By You

You may terminate your account at any time through your account settings or by contacting customer support. Termination does not entitle you to any refunds unless required by law.

11.2 By Us

We may suspend or terminate your account immediately for:

Violation of these Terms
Non-payment of fees
Suspected fraudulent or illegal activity
Extended period of inactivity

11.3 Effect of Termination

Upon termination, your right to use the Services will immediately cease. We may delete your data after a reasonable period following termination.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Services. Your continued use after changes constitutes acceptance of the modified Terms.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of the State of Washington, without regard to conflict of law provisions.

13.2 Arbitration

Any disputes arising from these Terms or the Services shall be resolved through binding arbitration in accordance with the American Arbitration Association rules, except where prohibited by law.

13.3 Class Action Waiver

You agree to resolve disputes with us on an individual basis and waive any right to participate in class actions.

14. General Provisions

14.1 Entire Agreement

These Terms constitute the entire agreement between you and WindowEdge regarding the Services.

14.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force.

14.3 Waiver

Our failure to enforce any right or provision is not a waiver of that right or provision.

14.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign our rights without restriction.

15. Contact Information

For questions about these Terms, please contact us at:

WindowEdge

Email:legal@windowedge.ai

Phone:425-651-6556

Address:Snoqualmie, WA 98065