1. Introduction
WindowEdge ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered business automation platform and related services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you provide directly to us, including:
- Name and contact information (email address, phone number, mailing address)
- Business information (company name, role, industry details)
- Account credentials (username and password)
- Payment information (processed securely through third-party payment processors)
- Communications you send to us
2.2 Business Data
When you use our platform, we process business data including:
- Homeowner information you input into our CRM system
- Lead and sales data
- Quote and estimate information
- Product catalogs and pricing data
- Business analytics and performance metrics
2.3 Usage Information
We automatically collect information about your use of our services:
- Device information (IP address, browser type, operating system)
- Usage patterns and feature interactions
- Log data and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Develop new features and services
- Monitor and analyze trends and usage
- Detect, prevent, and address technical issues
- Protect against fraudulent or illegal activity
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information:
- With your consent: When you explicitly agree to sharing
- Service providers: With trusted third parties who assist in operating our platform
- Legal requirements: When required by law or to protect rights and safety
- Business transfers: In connection with a merger, acquisition, or sale of assets
- Aggregated data: We may share anonymized, aggregated data that cannot identify you
5. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security audits and assessments
- Access controls and authentication measures
- Employee training on data protection
- Incident response procedures
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When determining retention periods, we consider:
- The duration of our relationship with you
- Legal and regulatory requirements
- Our legitimate business interests
7. Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information (subject to legal obligations)
- Portability: Request your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Restriction: Request restricted processing of your information
To exercise these rights, please contact us at privacy@windowedge.ai.
8. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will promptly delete the information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.
10. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to:
- Know what personal information is collected
- Know whether personal information is sold or disclosed
- Say no to the sale of personal information
- Access personal information
- Equal service and price, even if you exercise your privacy rights
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the revised policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
